google play gift card error: we need more info to redeem gift card

Google Play Store is an app that is on every Android phone out there. This is why Google launched its Google Play gift card. Have you ever used a Google Play gift card and received an error saying, “We need more info to redeem the card”?  

If you have, this can be annoying and stressful for individuals. You must contact google directly if you face any issues using their support portal. You can also use their dedicated form to request an investigation. 

In this article, we will explore: 

  • What is the cause of the Google Play error? 
  • How can you solve this error without losing credit? 
  • How to request an investigation into this issue? 

Pique your interest? Let’s start straight away without further ado. 

What Causes the Google Play Gift Card Error in the First Place? 

If you have ever struggled with redeeming your Google Play gift card and received an error saying, “We Need More Info to Redeem.” Several people have reported this issue to Google and have deemed it to be annoying.

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  The exact cause of this error is unclear by Google. However, you do not need to be worried about the gift card being used or expired. If we put it in simple words, it’s Google asking for more information from you to verify the validity of the gift card

Ways to Resolve the Error of Your Google Play Gift Card 

Luckily, there is a way to rectify this error. You just need to follow the instructions given below. 

1. Check the Balance of the Gift Card 

    To begin with, you need to follow these steps to check your gift card credit. This is to make sure your money in the is intact. 

    • Head to the Google Play Store website and sign in. 
    • Click your avatar in the top right corner of the page to open a drop-down list.  
    • In this list find “payments and subscriptions.” 
    • You can find the Google Play gift card balance in the payment methods. 
    • By clicking on it you can see the available balance.  
    • Fill Up the Form Requesting an Investigation 

    Once you know that your balance is safe, go to the Google Play Support to request an investigation by filling in the required form. The form is there for people who are unable to complete their redemption of the gift card. 

    You will be required to give the following information: 

    • A copy of the front and back images of the gift card. 
    • An image of the original receipt of the gift card.  

    For Google Play gift codes, you will be required to upload the screenshots of:  

    • Retailer Name or Logo 
    • Gift Code 
    • Date of Purchase 
    • Gift card amount 
    docs required to resolve google play gift card error

    Make sure you submit these documents only once because if you put in multiple requests, you may face issues when it comes to a reply as there are many pending cases. 

    If you are done with the submission, you just need to sit back and wait for Google support to reply and inquire for any issues related to the gift card.  

    You may be contacted through phone calls or text messages, and these may be recorded. So, beware of these details while putting in a request for an investigation. 

    Wrapping It Up 

    All in all, the error has no inherent cause but there is a systematic solution that is best. If you face such an issue, we have provided you with the best possible solution that you can execute. The steps are simple. You need to first confirm that the gift card balance is intact. 

    Then contact the support at Google Play to put through an investigation that will help you understand the issue. If you want to find a “working” Google Play gift card, you can get the best value through Send Credit. The best part is that we get them delivered to you in less than 3 seconds. 

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    Senior Technical Writer
    Carol Brooks is an experienced tech writer with a background in user experience design. She specializes in demystifying complex digital tools and platforms, making technology more accessible and user-friendly for a broad audience.