how to cancel auto recharge on lyca mobile

Lyca Mobile is a popular telecommunications service that offers some of the most affordable prepaid plans and bundles, particularly for international calls.  

While its auto-recharge service guarantees continuous service without interruptions from expiry, there comes a point when one wants to cancel the automatic renewal of their bundle.

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The reasons range from changing to an alternative plan to taking breaks or controlling finances. This article will guide you on cancelling auto-renew on Lyca Mobile online and offline. 

Reason to Cancel Auto-Recharge 

Auto-recharge guarantees that your bundle from Lyca Mobile will renew before expiring and that your service will not be disrupted unexpectedly. There, however, may be reasons you may need to cancel auto-recharge: 

  • You’ve decided to switch to another Lyca Mobile plan or provider. 
  • You’re travelling abroad and temporarily won’t need your existing plan. 
  • You wish better control over when and how you recharge the account. 

Regardless of your reason, Lyca Mobile allows you to cancel auto-recharge with minimal hassle in several ways. 

Steps to Cancel Auto-Recharge on Lyca Mobile 

Here’s how you can cancel the “Auto-recharge” feature on Lyca Mobile.  

1. Cancel Auto-Recharge Online 

Cancelling the automatic top-up feature through the Lyca Mobile website or its app is a very easy option. Here’s how: 

  • Sign in to Your Account: Go to the Lyca Mobile website or app and log in using the registered email or phone number. 
  • Overview: Select the “Overview” section showing your current plan or bundle details. 
  • View Bundle Details: Click the “View Bundle Details” link under your active plan. 
  • Details: Click on “View Details” to see more options for your auto-recharge. 
  • Cancel Renewal: Click on the “Cancel Renewal” tab to terminate the auto-recharge for your current plan. Once the cancellation has been successful, you will receive a confirmation message. 

2. Cancel Auto-Recharge on Phone 

If you want an easy option, press the call button from your Lyca Mobile and follow this method: 

  1. Dial *190#: Open your phone’s dialer and enter *190#. 
  1. Follow The Instructions: The system will guide you through the cancellation process. When asked, press 1 to confirm cancellation. 

Once done successfully, auto-recharge is cancelled. 

3. Contact Customer Support 

If the above methods don’t work for you or you encounter technical issues, you can contact Lyca Mobile customer service for assistance. Here are your options: 

  • Call Lyca Mobile Support
  1. From your Lyca Mobile phone, dial 322. 
  2. From another phone, call 069 1200 7322. 
  • Submit a Form Online: Use this option if you prefer to communicate in writing or have further queries. 
  • Email Lyca Mobile Support: Email Lyca Mobile’s support team at cs@lycamobile.us. Be sure to give your Lyca Mobile number and briefly explain your request. 

Recommended Read: How to Top-up Mobile Data?  

Essential Tips for Canceling Auto-Recharge 

Here are some tips to cancel your Lyca Mobile auto-recharge: 

  • Cancel Early: To avoid incurring the cost of the next billing cycle, cancel your auto-recharge at least 24 hours before your bundle expires. This will ensure that the cancellation occurs before the renewal. 
  • Double-Check Your Cancellation: After going through the cancellation process, log back in or call *190# to confirm that auto-recharge was successfully turned off. 
  • Retain Confirmation: Store any confirmation messages or emails for future reference, whether you cancel through online means or other methods. This may come in handy if a billing dispute arises. 
  • Be Aware of Your Bundle Expiry Date: Track the expiry date of your bundle to ensure timely cancellation of auto-recharge. This information can be obtained on your account’s home screen or by calling the Lyca Mobile support line. 

When auto-recharge is cancelled, it continues to run until the expiration date of the active plan. After that, no automatic renewal will take place on your account. Instead, you may manually recharge your account as required or buy a new bundle.

If you are changing to another provider or no longer require Lyca Mobile services, using any remaining credit in your account before the bundle expires is best. 

Resolving Common Problems 

While the cancellation of auto-recharge should always go smoothly, sometimes there can be a tiny hiccup or two along the way. Here is how to deal with some common issues: 

  • Forgotten Login Credentials: If you cannot log in to your online account, use the “Forgotten Password” link on the Lyca Mobile website or app to reset your password. 
  • Delay from Customer Service: If you have not received a timely response through email or telephone, file a support request through their online form for assistance as soon as possible. 
  • Auto-Recharge Remains Active: If auto-recharge remains operational after you have cancelled, contact customer service immediately, along with proof of your cancellation request. 

The Bottom Line 

All it requires is working either via the internet, on the phone, or thirdly through customer care—in fact, cancelling auto-recharge on Lyca Mobile is easy.

With the above procedures, you can block any unwarranted expenditure of funds on your mobile. You must, however, cancel no less than twenty-four hours before your bundle is due to expire to prevent any automatic renewal. 

If you wish to perform a similar auto-recharge activation, Lyca Mobile offers simple re-enabling. For now, enjoy being in charge of your account and deciding on the day to recharge your plan. 

Frequently Asked Questions

Why do I need to cancel 24 hours in advance?

You need to cancel your auto-recharge 24 hours in advance to avoid any inconvenience related to the payment. Since the payment is automatic in the case of auto-top-ups, it is crucial to recharge it in advance to avoid payment processing.

Can I reactivate auto-recharge after cancelling it?

Yes, you can reactivate auto-recharge after cancelling it. Follow the same methods of auto-top-up activation by going to the “Bundle activation” section. You can also contact the customer care service to activate this feature again.


Senior Content Writer
Ethan Cole, a seasoned writer with over a decade in telecommunications, excels at breaking down complex digital concepts. His thorough research and clear explanations make intricate topics accessible and engaging for his readers.