how to use e-gift card at restaurant

Ever been in a last-minute scramble to get a gift for someone who matters? Do you want to treat a friend to a nice meal without facing the typical awkward courtesy of “Who’s paying?”

Paying with e-gift cards at restaurants is an easy way out that solves both of them; all they need to do is sit back and enjoy their dining experience.

With a few taps, restaurant e-gift cards are automatically sent to someone’s inbox; they’ll be a delightful treat at their convenience.

These digital fun cards are sweet havens for a birthday treat, a courtesy gift, or just because you want to get some sushi. They all make it possible to dine out or have food delivered. You carry no cash, go Dutch, or think about how to handle breaks—just great food and good company. 

But before issuing that e-gift, there are a few things you should know. How does it work? Where else can it be used? What to do when they don’t work is one of the most common issues that arise while gifting or using an e-gift card at a restaurant. 

This article discusses everything you need to know about using e-gift cards for dining. We’ll examine: 

How they function, their advantages, and distinctive features between restaurant-specific and multi-restaurant gift cards. Also, you’ll get a brief on checking your e-gift card balance, their limitations, and how to have a lovely experience at your restaurant of choice. 

After going through all this, you will be justifiably geared up to avail of restaurant e-gift cards, be it for gifting purposes or as a subjective gift. Let’s get going!  

How do E-Gift Cards Work?      

An e-gift card is a pre-loaded card that is mainly virtual and sent via email or text message.

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Send Restaurant gift cards anywhere.

97% of gift cards sent with Send Credit arrive in less than 3 seconds.

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The sender purchases and loads a certain amount on it when someone lives far away, allowing the recipient to use that code for purchases.  

This card can be redeemed by the recipient with the use of that code at the checkout function while shopping online or in-store by adding it to a mobile wallet. Other e-gift cards are store-specific. However, Visa and MasterCard e-gift cards can be used anywhere.  

Generally, these e-gift cards are activated as soon as they are received, requiring no activation.  Others must be claimed and activated on the website through an email link before they can be used.  

You should always read the instructions that came with the e-gift to know how it works. 

What’s Special About Restaurant e-Gift Cards? 

Restaurant e-gift cards are one of the more popular starter and generous ways to treat people to a dining experience.  

Such e-gift cards often carry exciting features for food lovers and diving enthusiasts, including: 

  • Personalization: many restaurants e-gift cards allow custom messages or designs, bestowing that personal touch.  
  • Convenience: they can be shown to the restaurant printed or on mobile phones.  
  • Flexibility: depending on the institutions’ rules, they are acceptable in the dining area, takeaway, and delivery aspects. 
  • No Expiry: most restaurant e-gift cards do not expire, making them very flexible for the recipient.  

However, some e-gift cards have an expiration date, particularly those that are promotional or redesigned for special occasions. It’s essential to check the fine print before using the gift card before expiration.  

Restaurant-Specific vs. Multi-Restaurant Gift Cards  

The e-gift cards that are specific to your restaurant may, however, be treated as a single restaurant or a restaurant chain which can also be redeemed exclusively at that selected restaurant. This would be good if you, or the recipient, have a preferred dining location.  

On the other hand, multi-restaurant gift cards can be used at multiple restaurants, typically within one group or network of dining establishments. This adds flexibility and may even be better if you know the recipient’s preferred restaurant. 

Here is a table outlining the difference between restaurant-specific vs. multi-restaurant gift cards.

Feature Restaurant-Specific E-Gift Cards Multi-Restaurant Gift Cards
Usability Only at issuing restaurant or chain Multiple restaurants in a network
Ideal For Those with a favorite spot Recipients who like a variety
Personalization Often customizable Limited customization
Flexibility Limited to one brand Offers more dining options
Promotions May include specific deals Generally not tied to promotions
Expiration Varies; check terms Varies; check terms
Delivery Instant via email or SMS Instant via email or SMS

Things to Do Before You Hit the Restaurant 

It can all become easy-breezy with the e-gift card from the restaurant if you do a few things beforehand. Here is what you should do: 

1. Check the Balance 

Check your e-gift card balance before visiting the restaurant. This will give you an idea of how much you can spend and help eliminate any nasty surprises when your bill comes. 

2. Read the Terms and Conditions 

The e-gift card will carry terms and conditions restricting the usage outline and location of where they can be used. It is prudent to go through such terms before going for their use to understand any usage restrictions, such as:  

  • Valid Locations: The card should be valid for use in the locations you intend to visit.  
  • Menu Restrictions: Certain e-gift cards may exclude alcoholic beverages, promotional specials, or any given item.  
  • Expiry Dates: It is a good idea to check the dates, as some cards might expire. 

3. Check the Validity of the Card 

Before heading out, always check if your e-gift card is current. 

While most don’t expire, some have restricted validity periods, especially those offered during sales. So, you should also check the dates and any restrictions. 

4. Make Reservations (If Necessary) 

If your restaurant generally takes reservations, try making a booking ahead of time, particularly when you want to go during peak hours and on special occasions-do take note to inform the restaurant that you will be redeeming an e-gift card. This way, you make sure that both your table and e-gift card are ready for you before you arrive and during your busy moment. 

This should ensure that you enjoy smooth and pleasant dining accompanied by no unpleasant surprises when settling your bill. 

Guide to Using Gift Cards at Restaurants 

Using a gift card at a restaurant could be a smooth and pleasant process if you follow a couple of very basic steps.

Here’s a unique look at how to do that without a hitch.  

1. Informing the Server  

When you reach the restaurant or new venue, informing the server upon being seated that you wish to pay using your card would be better practice.  

Letting the server know at that time helps prepare them financially, ensuring that all necessary steps are taken to process payment comfortably without delay.  

Most restaurant servers have experience receiving gift card presentations, although making your intent early will minimize any misunderstandings or delays in completing a payment thereafter.  

2. Presenting the Gift Card First  

After telling your server, present the gift card. If you received a physical gift card, your best bet is to hand it to the server when you order your meal.  

Giving the card first allows the server to authenticate it and determine its balance before you order.  

3. Clarifying the Type of Gift Card  

Not all gift cards are identical, so clarifying your type is necessary. Clarifying the type of gift card means you are helping yourself have a smooth payment experience without a hitch. 

4. Understand Any Limitations on the Menu  

It’s wise to check with the server regarding any restrictions the gift card may carry before you proceed with the order. Some gift cards do not have certain restrictions, like with alcoholic beverages, special promotions, or taxes.   

Gratuities may also not be included. Hence, it is essential to check for the card in detail and how it can be applied.   

Knowing these limitations before ordering will enable you to make better choices and ensure that your gift card settles as much of the bill as possible.   

5. Paying with a Gift Card 

Check the total to make sure everything is correct before the bill arrives. Hand the gift card over to the server as payment. The server should deduct the bill from the gift card balance. 

The server will inform you if there is an outstanding balance on the card. The card usually comes back to you with a receipt stating the amount remaining; in this case, where full payment of the bill is not a fifth goal, that would be it. 

Handling Situations Where the Bill Exceeds the Gift Card Balance

However, should it have a lower balance than the total due, one must have access to alternative means to pay the difference. 

If your gift card balance is less than the bill, be prepared to offer an alternative means of payment. 

Most restaurants allow payment to be split between the gift card and cash, credit, or debit card. When attempting to pay using a Visa eGift card,  ensure to check the Visa gift card billing guide

Inform the server of how much you’d like to put on the gift card, and then submit your alternative form of payment for the remainder. 

Generally, you are assured this to be straightforward and can make sure the bill is settled without hitches. 

What to Do if the Restaurant Gift Card Is Not Working? 

It can be disappointing if a restaurant gift card does not work, but there are ways to resolve the issue. 

restaurant gift card errors

So the gift card isn’t working; here’s what to do:  

1.Check the Card Number Thoroughly 

Start by providing the correct card number and PIN (if applicable). For digital or e-gift cards, ensure you used the correct code and have not restated it incorrectly or copied it. In addition, make sure that the gift card is valid and not expired.  

2. Ask the Server for Help 

If the card does not work at the restaurant, call the server to check the status. The server might reenter the card details or check with the card processing system.  

This may be a glitch in the gut processing system that should be resolved immediately.  

3. Call Customer Service 

Call for Customer service from the restaurant or the Gift Card Company if this fails to be solved. Be sure to provide the card number, purchase details, any error messages received, and an account of the problem.  

The customer service team will investigate the matter, verify the status of the gift card, and potentially issue a replacement if the card is discovered to be faulty.  

4. Prepare Alternative Payment Methods 

Conventionally, you pay the bill if the card does not go through, so be prepared with a backup, such as cash, credit, or debit. 

After your meal, you can continue working on resolving the gift card issue without disrupting your dining experience. 

5. Save Your Receipt and Gift Card 

Keep any receipts, the gift card (physical or digital), and any correspondence with customer service.  

These may be needed if the issue requires further investigation or you must escalate the problem for resolution. 

What to Do After Your Meal? 

Once you’re done with the meal and the bill comes to your table, here are some rules to follow to ensure proper exit etiquette: 

1. Tipping Norms 

Most gift cards do not include gratuity as part of the dining experience. It is customary to tip based on the full amount of the bill before any deductions from the gift card have been made. 

As a rule of thumb, tips range between 15% and 20% of the pre-discounted total; adjust as you deem appropriate based on the service you received. 

The remainder of the tip would be left up to you considering perhaps how much money is left and what type of gift card you are using. 

However, it is best to come prepared to pay the difference in cash or by debit or credit card. You can either add it to your bill or give your server a cash tip. 

2. Review Your Balance 

Upon finishing up meal completion, it’s time to check your balance. If the gift card doesn’t cover the entire bill, you may request your server to reprint the receipt or contact whichever gift card issuer you use for an online balance inquiry. 

3. Save your Record 

Save your records for your transaction, plus any receipts, in case of any ambiguity.  If there is confusion or doubt regarding the incorrect processing of the card, please contact the restaurant’s customer service or your gift card issuer for additional information. Tips for Maximizing Restaurant Gift Card Usage 

Additional Tips for Maximizing Restaurant Gift Card Usage

If you want to utilise your restaurant gift card to the maximum, consider these tips: 

  • Check for Special Promotions: Special promotions or discounts restaurants offer can often be combined with gift cards. Check the restaurant’s website or speak with your server to see if current offers could enhance your experience. 
  • Combine with Other Discounts: Use your gift card with other coupons or loyalty rewards. Just check the terms and conditions because some restaurants might not allow combining promotions with gift cards. 
  • Plan Your Meal Wisely: While ordering, be fully aware of the balance left on the card. Order wisely to stay within the total value of your gift card, including ordering cheaper menu items or sharing a meal. 
  • Check for Expiry Dates: Check the gift card’s expiry date and ensure you use it before the big day. Set a reminder to use the card evenly before it expires. 
  • Ask About Other Uses: Some restaurant gift cards can be used for online orders, takeout, or delivery. Check with the restaurant to see if your gift card can be used in this manner, as this gives you various options for usage. 
  • Keep Track of the Balance: Check the remaining balance on your gift card often, mainly if you use it for partial payments. That way, there will be no nasty surprises, and you will know how much is left for future visits. 
  • Use During Off-Peak Times: Dining during off-peak hours or on weekdays can sometimes offer better value and much less crowded conditions.  

By following these tips, you can make the most of your restaurant gift card and enjoy a more rewarding dining experience. 

Wrap it Up 

E-gift cards are an easy and convenient way to reward yourself with dining experiences. They are delivered almost instantly, and using them is easy, whether for personal use, gift use, or other purposes. 

 Getting the Best from Your Restaurant E-Gift Card 

  • Preparations for Use: Check your card balance, review any restrictions, and make reservations if needed. 
  • During Use: Inform your server about using a gift card, present it at the start of the transaction, and inquire regarding restrictions. 
  • Troubleshooting: If the card doesn’t work, check if you pressed the correct numbers, cross-check the balance, and reach customer support assistance if necessary. 
  • After Your Meal: Leave the tip separately and check the balance. 

Also, don’t forget to use the gift card when there are promotions, special occasion meals, and check its expiration date so that you maximize its worth. 

Frequently Asked Questions

Can a gift card be used at any chain restaurant location?

In general terms, a gift card to a restaurant chain can be used at any location of that chain-a better approach would be to check the terms of use on the card, or better yet, check with the specific location.

What happens to my gift card in a situation when I have more than my bill?

If your bill is lower than the amount you owe on the gift card, your balance will stay on the card for a later date; a new balance will be printed on the receipt by the waiter or card system.

Can I use two or more gift cards for one bill?

Yes, most restaurants allow you to put in multiple gift cards for one bill. Just inform the server before they process it.

Is there any Additional fee of using the gift cards?

Most gift cards do not have any additional fee attached; a few cards could charge a fee for inactivity or other reasons. You would need to check the terms enclosed with the card.

How do restaurants get pays for the gift cards?

When a gift card is used by the restaurant through its payment processing system, the restaurant shall be reimbursed by the card issuer or payment network to ensure the restaurant that it has received payment for the meal.


Senior Technical Writer
Carol Brooks is an experienced tech writer with a background in user experience design. She specializes in demystifying complex digital tools and platforms, making technology more accessible and user-friendly for a broad audience.